• alpin
    PASSION & EXPERIENCE
    Made in Austria
    Manufactured with state of the art technology
  • komperdell alpin
  • komperdell alpin

Terms and conditions

1. General provisions
Our terms and conditions, in the version valid at the time of order, apply to all orders for goods placed by consumers. It is agreed that these terms and conditions will have exclusive application. Divergent terms and conditions applied by the customer, even if we do not contradict them, are not accepted by KOMPERDELL Sportartikel GmbH.

2. Conclusion of contracts
When you order goods your contractual partner is KOMPERDELL Sportartikel GmbH, Wagnermühle 30, A-5310 Mondsee, FN 106459 h, VAT No.: ATU 24 69 23 03.

3. Delivery of goods
Please note that the ordered goods will only be delivered once we have received payment of the full purchase price and the shipping costs.
If working days are indicated as deadlines for delivery, this means Monday to Friday, with the exception of public holidays.

4. Prices
The prices listed in the offer at the time of the order will apply. The indicated prices are final prices (gross prices). Accordingly, these include the applicable statutory value-added tax.

5. Shipping costs
Basically the customer bears the shipping costs.
The amount of the shipping costs depends on the address to which the goods are sent.
For the shipping of particularly bulky, heavy or valuable items, different shipping charges may apply.
The shipping costs are detailed in your invoice.

6. Payment
You can pay by credit card, wiretransfer or in cash direct in our office. With every order we reserve the right not to offer certain payment methods and to require other payment methods. The customer bears the cost of any financial transaction from other countries.
The purchase price is always due upon conclusion of the contract. If you purchase by credit card, your credit card account will be debited with order placement.
You agree to receive invoices, credit notes and reminders in electronic or paper form.

7. Reservation of title
The goods remain our property until full payment of the purchase price, including shipping costs.

8. Legal right of cancellation/withdrawal
Cancellation policy

You have the right to cancel this contract within fourteen days without giving reasons. This is only valid for distance-selling deals (orders placed via telephone or e-mail).
The period of cancellation is fourteen days from the date on which you or a third party appointed by you who is not the carrier,
  • took possession of the goods (in the case of a sales contract for goods supplied in a single delivery); or
  • took possession of the last goods (in the case of a contract for several goods that you have ordered as part of a single purchase order and that are delivered separately);
  • or took possession of the last partial consignment or unit (in the case of a contract for the delivery of a product in several partial consignments or units);
  • or took possession of the first delivery (in the case of a contract for the regular delivery of goods over a specific period of time).

To exercise your right of cancellation, you must contact us at
KOMPERDELL Sportartikel GmbH
Wagnermühle 30, A-5310 Mondsee
Tel.: +43 62324201-0;
Email: sales@komperdell.com
With a clear declaration (e.g. a letter or email) about your decision to cancel this contract.
Exercise your right of cancellation before the expiry of the cancellation period.

Consequences of the cancellation
If you cancel this contract, we will refund all payments we have received from you, including delivery costs (except for the additional costs resulting from your choosing a delivery method other than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day we receive notice of your cancellation of this contract. We will use the same means of payment for the refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this refund.
You must return or hand over the goods to us immediately and in any case at the latest within fourteen days from the day on which you inform us of the cancellation of this contract. The deadline will be met if you dispatch the goods before the expiry of the fourteen-day deadline.
You bear the direct costs of returning the goods.
You will only be liable for any loss in value of the goods if such loss in value is due to handling of the goods which is not necessary for checking the nature, properties and functioning of the goods.
Please note that the right of cancellation expires prematurely for contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

Shipping address in the event of cancellation
In the event of a cancellation, please send the goods to:
KOMPERDELL Sportartikel GmbH
Wagnermühle 30, A-5310 Mondsee

9. Refunds
We will automatically arrange for any refunds to be made to the account you use for payment. If you paid by credit card, the refund will be made to the associated credit card account.

10. Legal warranty
Your warranty claims are subject to the applicable statutory provisions.

10.1. Three-year free repair service for telescopic poles
In addition to the legal warranty, KOMPERDELL offers you a free repair service for three years. The three years apply from receipt of the goods. You must bear the costs of shipment.

11. Severability clause
Should individual clauses of these terms and conditions be completely or partially invalid, this will not affect the validity of the remaining clauses or the remaining parts of such clauses, as well as the contract as a whole. Any invalid provision will be replaced by a provision which comes closest to the economic purpose of the invalid provision and is effective.

12. Miscellaneous provisions
You can view these terms and conditions at www.komperdell.com. You can also print or save them by using the usual functions of your Internet programme.

13. Information on online dispute resolution
The European Commission provides an online dispute resolution (OS) platform, which you can find under the link to the European Commission's platform. We are not obliged and in principle not prepared to participate in a dispute settlement procedure before a consumer arbitration body.

KOMPERDELL Sportartikel GmbH,
Wagnermühle 30, A-5310 Mondsee
FN 106459 h
VAT ID No: ATU 24 69 23 03

Valid from: 29.05.2018

Guarantee

3-YEAR FREE REPAIR SERVICE... worldwide unique!
We stand for excellent products made in Austria AND world class service –  we want our costumers not only to be satisfied, we want them to be aficionados! 

more about the guarantee

Find a Retailer

You are interested in our products? Here you can find a retailer in your vicinity. If you cannot find one, please contact our customer service by E-Mail: sales@komperdell.com or by phone +43 / 6232 / 4201-0

Retailer Search

The Brand

We have come a long way from the hazel-nut and bamboo pole of the 30-ies, to the light and breakproof carbon tube of today. Ever since the foundation of the company, more than 80 years ago, 100% of all KOMPERDELL poles have been produced in Austria in order to secure top quality and consistency.

Komperdell